Data Protection and Privacy Policy

Legal

Data Protection and Privacy Policy

Introduction

Welcome to HydroNeo (Thailand) Co., Ltd. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Thailand Personal Data Protection Act (PDPA).

Data Controller Contact Information

HydroNeo (Thailand) Co., Ltd.
9th floor, Skulthai Surawong Tower
Surawong Road, Suriyawong, Bangrak,
Bangkok, Thailand 10500
contact@hydroneo.net

1. Data Collection

We collect personal data for various purposes to provide and improve our services to you. The types of data we collect include:

Personal Information

Name
Address
Email address
Phone number

Usage Data

Browser type and version
IP address
Pages visited
Time and date of visit
Time spent on those pages
Other diagnostic data

Cookies and Tracking Data

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can control the use of cookies through your browser settings.

2. Purpose of Data Collection

We use the collected data for various purposes:

To provide and maintain our service
To notify you about changes to our service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support
To gather analysis or valuable information to improve our service
To monitor the usage of our service
To detect, prevent and address technical issues
To provide you with news, special offers, and general information about other goods, services, and events we offer, unless you have opted not to receive such information

3. Legal Basis for Processing

We process your personal data under the following legal bases:

Your consent
The necessity of processing for the performance of a contract
Compliance with legal obligations
Legitimate interests pursued by HydroNeo (Thailand) Co., Ltd.

4. Data Sharing and Disclosure

We do not share your personal data with third parties except as necessary for the following:

Compliance with a legal obligation
Protecting and defending our rights or property
Preventing or investigating possible wrongdoing in connection with the service
Protecting the personal safety of users of the service or the public
Protecting against legal liability

5. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

7. Data Subject Rights

Under the PDPA, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccuracies in your personal data.
Right to Erasure: You can request that we delete your personal data under certain conditions.
Right to Restriction of Processing: You can request that we limit the processing of your personal data under certain conditions.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and transfer it to another data controller.
Right to Object: You can object to our processing of your personal data under certain conditions.
Right to Withdraw Consent: You can withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise these rights, please contact us at contact@hydroneo.net.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service before the change becomes effective and update the “effective date” at the top of this Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: contact@hydroneo.net
By mail:
HydroNeo (Thailand) Co., Ltd.
9th floor, Skulthai Surawong Tower
Surawong Road, Suriyawong, Bangrak,
Bangkok, Thailand, 10500

Effective Date: 01/07/2024

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